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Sri Lankan Law Forum » Consumer Law Forum » Consumer Rights & Responsibilities

Consumer Rights & Responsibilities

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1 Consumer Rights & Responsibilities on Fri Oct 20, 2017 12:29 pm

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The right to satisfaction of basic needs
To have access to basic essential goods and services: adequate food, clothing, shelter, health care, education, public utilities, water and sanitation.
The right to safety
To be protected, production against products, processes and services which are hazardous to health or life
The right to be informed
To get information to make informed choice, and to be protected against dishonest of mislead advertising and labeling
The right to choose
To be able to select from a range of products and services, offered at competitive prices with an assurance of satisfactory quality.
The right to be heard
To have consumer interests represented in formulating and execution of government policy, and in the development of products and services
The right to redress
To receive a fair settlement of just claims including compensation for misrepresentation, substandard goods or unsatisfactory services
The right to consumer education
To acquire knowledge and skills needed to make informed, confident choices about goods and services, while being aware of basic consumer rights and responsibilities and how to act on them
The right to a healthy environment
To live and work in an environment which is non-threatening to the well-being of present and future generations

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